Privacy Policy

Last updated: September 17, 2026

This Privacy Policy describes how Moonloom ("Moonloom", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit moon-loom.com (the "Site"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we process.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, technology, or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide and improve the Services, we collect personal information about you from a variety of sources. The information we collect and use depends on how you interact with us and our Services.

We may use the information we collect to:

• Process and fulfill your orders;
• Provide our products and Services;
• Process payments;
• Arrange shipping and delivery;
• Communicate with you;
• Provide customer support;
• Manage customer accounts;
• Prevent fraud and maintain security;
• Analyze and improve our Site and Services;
• Comply with applicable legal obligations;
• Send marketing communications where we have an appropriate legal basis or your consent;
• Enforce applicable terms and policies; and
• Protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

Information We Collect Directly From You

Information that you directly submit to us through our Services may include:

• Your name;
• Billing and shipping address;
• Telephone number;
• Email address;
• Order information;
• Payment-related information;
• Account information;
• Items you view, add to your shopping cart, or add to a wishlist;
• Information you choose to provide when communicating with customer support; and
• Your marketing preferences and consents, including consent to receive email or SMS/text messages.

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, web beacons, plugins, and similar technologies.

Usage Data may include:

• Device information;
• Browser information;
• Network connection information;
• Your IP address;
• Information about how you access and use our Site;
• Pages and products you view;
• Items you add to your shopping cart;
• Information about whether a shopping cart has been abandoned; and
• Your interactions with our emails, text messages, Services, or advertisements.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf.

These may include:

• Companies that support our Site and Services, such as Shopify;
• Payment processors;
• Shipping and fulfillment providers;
• Email and SMS/text messaging service providers;
• Analytics providers;
• Advertising and marketing platforms;
• Customer support providers; and
• IT, hosting, and other technical service providers.

Our payment processors may collect payment information, such as bank account, credit or debit card information, billing address, and other information required to process your payment and fulfill your order.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you, including to:

• Process your payments;
• Process and fulfill your orders;
• Arrange shipping and delivery;
• Send notifications related to your account, purchases, returns, exchanges, or other transactions;
• Create and manage your account;
• Facilitate returns and exchanges;
• Provide customer support; and
• Enable you to post product reviews.

Marketing and Advertising

Where permitted by applicable law, or where you have provided the required consent, we may use your personal information for marketing and promotional purposes.

This may include sending:

• Marketing emails;
• SMS/text messages;
• Promotional offers;
• Product information;
• Special offers; and
• Abandoned cart reminders.

We may also use your personal information to better tailor the Services, content, and advertising on our Site and other websites where permitted by applicable law.

Security and Fraud Prevention

We may use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating With You

We use your personal information to provide customer support, respond to your questions, communicate with you about your orders and account, and otherwise provide our Services.

SMS/Text Message Marketing and Mobile Messaging

If you voluntarily opt in to receive SMS/text messages from Moonloom, we may use your mobile telephone number and related information to operate our mobile messaging program.

Messages may include:

• Promotional messages;
• Special offers;
• Product information;
• Notifications and alerts;
• Order-related information; and
• Abandoned cart reminders.

We send promotional SMS/text messages only where we have an appropriate legal basis or where you have provided the consent required by applicable law.

Your consent to receive promotional SMS/text messages is voluntary and is not a condition of purchasing any goods or services from Moonloom.

Abandoned Cart Text Messages

Moonloom's website uses cookies, plugins, and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart.

This information may be used to determine when a shopping cart has been abandoned and, where you have provided the required consent or where otherwise permitted by applicable law, to send cart reminder messages by SMS/text message.

Phone Numbers and SMS Consent

We use telephone numbers and related information to operate our SMS/text messaging program, send messages that you have agreed to receive, and provide and improve our Services.

We may share this information with service providers that perform services on our behalf and assist us in providing our SMS/text messaging program.

SMS/text messaging originator opt-in data and consent will not be sold or shared with unaffiliated third parties for their own marketing or promotional purposes.

This restriction does not prevent us from sharing information with service providers that process the information on our behalf and only to the extent necessary to provide the SMS/text messaging program and related Services.

You may opt out of promotional SMS/text messages at any time by following the instructions provided in the message, such as replying STOP or using an unsubscribe link where available.

For additional information regarding our mobile messaging program, please review our Mobile Terms of Service.

Cookies

Like many websites, we use cookies and similar technologies on our Site.

We may use cookies to:

• Operate and improve our Site and Services;
• Remember your actions and preferences;
• Maintain the contents of your shopping cart;
• Identify abandoned shopping carts;
• Understand how users interact with our Services;
• Perform analytics;
• Measure the effectiveness of advertising;
• Personalize content, products, Services, and advertising where permitted; and
• Support email and SMS/text messaging functionality.

We may also permit third parties and service providers to use cookies and similar technologies on our Site to provide services, analytics, personalization, and advertising where permitted by applicable law.

Most browsers automatically accept cookies by default. You can choose to set your browser to remove or reject cookies through your browser controls.

Please note that removing or blocking cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Where applicable law requires consent for certain cookies or similar technologies, we will use those technologies in accordance with your consent choices.

Location Information

We may derive approximate location information, such as your country or general geographic region, from information including your IP address and device information.

We may use this information to provide and tailor our Services, display the appropriate version of our Site, determine language or market settings, prevent fraud, perform analytics, and comply with legal, tax, and regulatory obligations.

We do not collect precise GPS location information through our Site unless this is expressly disclosed to you and, where required, you have provided the appropriate permission or consent.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

Such circumstances may include disclosure:

• To vendors and other third parties who perform services on our behalf, such as IT management, hosting, payment processing, analytics, customer support, cloud storage, email and SMS services, fulfillment, and shipping;
• To business and marketing partners where permitted by applicable law;
• To Shopify and other providers supporting our online store;
• When you direct, request, or otherwise consent to our disclosure of certain information;
• In connection with a business transaction such as a merger, acquisition, sale, or bankruptcy;
• To comply with applicable legal obligations, court orders, subpoenas, search warrants, or similar requests; and
• To enforce applicable terms or protect or defend our Services, our rights, our users, or others.

The categories of personal information we may disclose can include:

• Identifiers and contact information;
• Order and purchasing information;
• Internet or other network activity and Usage Data;
• Customer support information; and
• Other information necessary to provide the Services.

Notwithstanding the above, SMS/text messaging originator opt-in data and consent will not be sold or shared with unaffiliated third parties for their own marketing or promotional purposes.

We may provide such information to SMS/text messaging service providers that process the information on our behalf solely as necessary to provide mobile messaging services.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content.

If you choose to submit user-generated content to a public area of the Services, this content will be public and may be accessible to anyone.

We do not control who will have access to information that you choose to make publicly available and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy, security, content, or practices of third-party websites or platforms.

Security and Retention of Your Information

We use appropriate technical and organizational measures designed to protect your personal information.

However, no security measures are perfect or impenetrable, and we cannot guarantee complete security. Information you send to us may also not be secure while in transit.

How long we retain your personal information depends on various factors, including whether we need the information to:

• Maintain your account;
• Provide the Services;
• Fulfill your orders;
• Comply with legal, accounting, and tax obligations;
• Resolve disputes;
• Prevent fraud; or
• Enforce applicable contracts, policies, and legal rights.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access

You may have the right to request access to personal information that we hold about you, including information regarding how we use and disclose your information.

Right to Deletion

You may have the right to request that we delete personal information we maintain about you, subject to applicable legal exceptions.

Right to Correction

You may have the right to request that we correct inaccurate or incomplete personal information we maintain about you.

Right to Data Portability

Where provided by applicable law, you may have the right to receive a copy of certain personal information we hold about you in a structured, commonly used, and machine-readable format and request that it be transferred to a third party.

Right to Restrict Processing

In certain circumstances, you may have the right to ask us to stop or restrict our processing of your personal information.

Right to Object

In certain circumstances, you may have the right to object to the processing of your personal information.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to Complain

If you believe that our processing of your personal information violates applicable data protection law, you may have the right to lodge a complaint with the competent data protection authority in your country.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before responding to certain requests. Where permitted by applicable law, you may also designate an authorized agent to make requests on your behalf.

Communication Preferences

You may opt out of receiving promotional emails from us at any time by using the unsubscribe link displayed in our emails.

You may opt out of promotional SMS/text messages by following the instructions in the message, such as replying STOP or using an unsubscribe link where available.

If you opt out of promotional communications, we may still send you non-promotional or transactional communications, such as messages about your account, orders, payments, shipping, returns, or customer support, where permitted or required.

Children's Privacy

Our Services are not intended to collect personal information from children without an appropriate legal basis or parental or guardian consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us using the details below.

International Users and Data Transfers

We may transfer, store, and process your personal information outside the country in which you live, including in countries outside the European Economic Area ("EEA").

Our personnel and third-party service providers and partners may also process your personal information in these countries.

Where we transfer personal information from the EEA to a country that has not been recognized as providing an adequate level of protection, we will rely on recognized transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses or another valid transfer mechanism under applicable data protection law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below.

If you are not satisfied with our response, depending on where you live, you may have the right to lodge a complaint with your local or competent data protection authority.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Moonloom
Email: hello@moon-loom.com
Website: moon-loom.com

For additional information about our SMS/text messaging program, please also review our Mobile Terms of Service.